FAQ

Click on Register in the upper right corner of the page and fill out the required data.
You need a valid OIB, a valid bank account number (IBAN) on the account holders' name and valid e-mail address.
Please make sure that you enter your data correctly, especially your first name, last name and date of birth.

Yes, Senator is bound to protect all your personal information in accordance to the GDPR.
For more info please read our Privacy policy.

Please note that your password has to be at least 8 characters long, it has to contain one capital letter and at least one number.
Special symbols (.*%@#) are also not allowed in your password and username.

Once you finish the registration process, all you need to do is click on the validation link sent to your e-mail in order to validate your e-mail and activate your Senator account.

You have a few options:
- wait a few minutes
- check your spam folder
- contact our customer support

If you can login, but cannot open any game or make a deposit your account is not verified.
Check your personal details in the tab Player details and contact customer support for help or upload your personal documents via the Account verification page on our website.

If you need any help, please contact our friendly customer support available every day from 07:00 to 23:00 via:
- our e-mail address [email protected]
- our live chat - just click on the Live support icon
- Croatian toll-free number 0800-804-855

Just click on Deposit or open your profile and go to Deposit.
There you can choose the payment method that you prefer: CorvusPay (credit card), Aircash, Paysafecard, Skrill, A-bon, Cash or Wire transfer.

Yes, we are using the secure and advanced CorvusPay system.
This system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form.
For more info please visit our Secure payments.

You can choose between different credit cards: Visa, Diners, Mastercard and Maestro.
Simply go to your account and choose CorvusPay, select or enter the amount you wish to deposit and follow the instructions on the site.
The deposited amount is immediately visible in your Senator account.

Create your CorvusWallet account to save all your credit cards in one place, which allows for much faster deposits.

Do you have a Skrill account? If not, you can go to their homepage and create one there.
This global online payment method works 24/7, 365.
Open your account and choose Skrill.
Login in to your Skrill account using your Skrill e-mail and password.
The deposited money shows up instantly in your Senator account.

This voucher is available on all kiosk stands and gas stations in addition to other locations across Croatia.
Go to your account and choose A-bon as your method. Enter the 16-digit code.
The deposit is immediately visible on your Senator account.

Depositing via the mobile app Aircash is fast and simple.
After just a few steps the money is on your Account. Choose Aircash as your deposit method and fill out the required data.
Download the app in Google Play or App store or visit their website.

Paysafecard is available on almost all kiosks and gas stations.
Choose the option Paysafecard and enter the 16-digit PIN number or enter your username and password if you have a Mypaysafecard account.
The money is instantly on your account.

In order to deposit with cash, find your nearest location published on our website and make a payment at the counter upon presentation of an identification document.
The paid amount will be credited to your Senator account immediately.

You can deposit via wire transfer in a bank, post office or via mobile banking.
Payer: Your full name
IBAN or the beneficiary account number: HR8024020061500090590
Beneficiary name: Adria Casino d.o.o, Dubečka 1, 10000 Zagreb
Model: HR00
Description: Your username

You can withdraw your money via these methods:
- on your bank account via Wire transfer
- on your Aircash account
- on your Skrill account
- on your My paysafecard account
- via cash in a Senator location
Go to your account and choose the option available to you.

Login to your Senator account and go to the Withdrawal tab.
For a cash withdrawal please choose the nearest location and enter the amount you wish to withdraw.
Go to the location you choose and present an identification document and the PIN-number you received after the transaction was authorized.

Go to My account and open the tab Waiting Withdrawals.
There you can cancel the withdrawal of your choice.

Regardless of which payment method you choose for your deposit, you can withdraw your money using wire transfer, Aircash or cash.
Skrill is only available if you also made a deposit with Skrill first.
A withdrawal can be restricted due to an active bonus.

You can find it on the tab Banking under each deposit and withdrawal method.
There you will be able to see each minimum and maximum amount.

We do not charge any additional fees to our players.

Your virtual account is your unique account which you can access by entering your username and password.
Here you have the option to see all your transaction history, game history, bonus history and all relevant data about your account.

Please click on the Login and then on Forgotten password.
Enter your username and click Send.
You will receive the new password on the e-mail you registered your Senator account with.
Please also check your spam folder if you do not receive the new password in a few minutes.

Contact us via e-mail at [email protected] from the e-mail address registered to your Senator account.

Find Player details under My Account and at the bottom you can find two boxes for e-mail and SMS subscription.
For more help, contact our customer support.

If you feel you need a break and you want to suspend your account, go to Self-exclusion under My account.
We offer you the following options:
- you can suspend your account for 1 day
- you can suspend your account for 1 month
If you want to suspend your account for a longer period of time, please fill out the Self-exclusion form."

If you entered the wrong password too many times, your account will be locked as a security measure.
You have two options:
- contact customer support for immediate assistance
- wait for 15 minutes for an automatic reset

Simply upload your documents via our Account verification page.
You must be logged in to access this page.

Go to My account and under the Rewards / Promo tab, you can find the Bonus tab.
Claim the available bonus or free spins and receive them immediately.
Go back to the website and open the relevant game to try your luck.

The bonus code is a unique code that allows you to claim specific promotions.
You can get a bonus code via:
- one of our promo e-mails
- one of our promo SMSs
- one of our social media accounts

You can find all conditions either:
- in the e-mail regarding the promotion
- our Bonus rules page
- on the webpage regarding the promotion

Find the tab Player Bonuses under My account.
Here you can see how much wagering is still required to fulfill the bonus conditions.









FAQ

Click on Register in the upper right corner of the page and fill out the required data.
You need a valid OIB, a valid bank account number (IBAN) on the account holders' name and valid e-mail address.
Please make sure that you enter your data correctly, especially your first name, last name and date of birth.

Yes, Senator is bound to protect all your personal information in accordance to the GDPR.
For more info please read our Privacy policy.

Please note that your password has to be at least 8 characters long, it has to contain one capital letter and at least one number.
Special symbols (.*%@#) are also not allowed in your password and username.

Once you finish the registration process, all you need to do is click on the validation link sent to your e-mail in order to validate your e-mail and activate your Senator account.

You have a few options:
- wait a few minutes
- check your spam folder
- contact our customer support

If you can login, but cannot open any game or make a deposit your account is not verified.
Check your personal details in the tab Player details and contact customer support for help or upload your personal documents via the Account verification page on our website.

If you need any help, please contact our friendly customer support available every day from 07:00 to 23:00 via:
- our e-mail address [email protected]
- our live chat - just click on the Live support icon
- Croatian toll-free number 0800-804-855

Just click on Deposit or open your profile and go to Deposit.
There you can choose the payment method that you prefer: CorvusPay (credit card), Aircash, Paysafecard, Skrill, A-bon, Cash or Wire transfer.

Yes, we are using the secure and advanced CorvusPay system.
This system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form.
For more info please visit our Secure payments.

You can choose between different credit cards: Visa, Diners, Mastercard and Maestro.
Simply go to your account and choose CorvusPay, select or enter the amount you wish to deposit and follow the instructions on the site.
The deposited amount is immediately visible in your Senator account.

Create your CorvusWallet account to save all your credit cards in one place, which allows for much faster deposits.

Do you have a Skrill account? If not, you can go to their homepage and create one there.
This global online payment method works 24/7, 365.
Open your account and choose Skrill.
Login in to your Skrill account using your Skrill e-mail and password.
The deposited money shows up instantly in your Senator account.

This voucher is available on all kiosk stands and gas stations in addition to other locations across Croatia.
Go to your account and choose A-bon as your method. Enter the 16-digit code.
The deposit is immediately visible on your Senator account.

Depositing via the mobile app Aircash is fast and simple.
After just a few steps the money is on your Account. Choose Aircash as your deposit method and fill out the required data.
Download the app in Google Play or App store or visit their website.

Paysafecard is available on almost all kiosks and gas stations.
Choose the option Paysafecard and enter the 16-digit PIN number or enter your username and password if you have a Mypaysafecard account.
The money is instantly on your account.

In order to deposit with cash, find your nearest location published on our website and make a payment at the counter upon presentation of an identification document.
The paid amount will be credited to your Senator account immediately.

You can deposit via wire transfer in a bank, post office or via mobile banking.
Payer: Your full name
IBAN or the beneficiary account number: HR8024020061500090590
Beneficiary name: Adria Casino d.o.o, Dubečka 1, 10000 Zagreb
Model: HR00
Description: Your username

You can withdraw your money via these methods:
- on your bank account via Wire transfer
- on your Aircash account
- on your Skrill account
- on your My paysafecard account
- via cash in a Senator location
Go to your account and choose the option available to you.

Login to your Senator account and go to the Withdrawal tab.
For a cash withdrawal please choose the nearest location and enter the amount you wish to withdraw.
Go to the location you choose and present an identification document and the PIN-number you received after the transaction was authorized.

Go to My account and open the tab Waiting Withdrawals.
There you can cancel the withdrawal of your choice.

Regardless of which payment method you choose for your deposit, you can withdraw your money using wire transfer, Aircash or cash.
Skrill is only available if you also made a deposit with Skrill first.
A withdrawal can be restricted due to an active bonus.

You can find it on the tab Banking under each deposit and withdrawal method.
There you will be able to see each minimum and maximum amount.

We do not charge any additional fees to our players.

Your virtual account is your unique account which you can access by entering your username and password.
Here you have the option to see all your transaction history, game history, bonus history and all relevant data about your account.

Please click on the Login and then on Forgotten password.
Enter your username and click Send.
You will receive the new password on the e-mail you registered your Senator account with.
Please also check your spam folder if you do not receive the new password in a few minutes.

Contact us via e-mail at [email protected] from the e-mail address registered to your Senator account.

Find Player details under My Account and at the bottom you can find two boxes for e-mail and SMS subscription.
For more help, contact our customer support.

If you feel you need a break and you want to suspend your account, go to Self-exclusion under My account.
We offer you the following options:
- you can suspend your account for 1 day
- you can suspend your account for 1 month
If you want to suspend your account for a longer period of time, please fill out the Self-exclusion form."

If you entered the wrong password too many times, your account will be locked as a security measure.
You have two options:
- contact customer support for immediate assistance
- wait for 15 minutes for an automatic reset

Simply upload your documents via our Account verification page.
You must be logged in to access this page.

Go to My account and under the Rewards / Promo tab, you can find the Bonus tab.
Claim the available bonus or free spins and receive them immediately.
Go back to the website and open the relevant game to try your luck.

The bonus code is a unique code that allows you to claim specific promotions.
You can get a bonus code via:
- one of our promo e-mails
- one of our promo SMSs
- one of our social media accounts

You can find all conditions either:
- in the e-mail regarding the promotion
- our Bonus rules page
- on the webpage regarding the promotion

Find the tab Player Bonuses under My account.
Here you can see how much wagering is still required to fulfill the bonus conditions.