Customer support - every day from 07:00 to 23:00
During the holidays, customer support will be available:
24.12.: 07:00 - 20:00
25.12.: 10:00 - 20:00
31.12.: 07:00 - 20:00
01.01.: 10:00 - 23:00
E-mail: [email protected]
Toll free number Croatia: 0800-804-855
Live chat: for registered players only
Data protection officer
E-mail: [email protected]
Marketing
E-mail: [email protected]
Terms and Conditions
Terms and Conditions
Pursuant to the provisions of the Gaming Act (Official Gazette No 87/09, 35/13, 158/13, 41/14, 143/14) and the Casino Interactive Online Gaming Ordinance (Official Gazette No 78/10), ADRIA CASINO d.o.o., Dubečka 1, Zagreb, VAT No.: 90180501899, represented by Dražen Jablan, issued on 5 October 2020 in Zagreb these
These General Rules of Participating in Interactive Online Games of Chance (hereinafter referred to as the Rules) define and regulate the contractual relationship between Adria Casino d.o.o. as the organizer of games of chance (hereinafter referred to as the Organizer) and natural persons registered in the Organizer’s online system as participants in interactive online games of chance (hereinafter referred to as the Players).
As the organizer of interactive online games of chance, Adria Casino d.o.o. uses the homepage of its website (www.senator.hr) to present all information required to be provided under the applicable regulations such as the company name and registered office, list of games and game rules, prohibition of participation for persons under the age of 18, the ref. and class of the authorization to organize interactive online games of chance received from the Ministry of Finance, information about responsible playing, protection of customers’ personal data, etc.
The contractual relationship between the Organizer and the Player starts as of the time the Player is successfully registered, provided that, during the registration process, the Player accepts these Rules by clicking “I Agree” as appropriate.
By accepting these Rules, the Player confirms that he has read and understood them and that he accepts them in their entirety.
These Rules use the terms appearing and defined in Article 2 of the Casino Interactive Online Gaming Ordinance:
Persons under the age of 18 are prohibited from participating in games of chance organized by Adria Casino d.o.o..
Players are registered via the Organizer’s website and this process includes the receipt and storage of Player’s data in the Organizer’s system.
To be valid and successfully completed, all required fields must be completed correctly. For the purposes of registration and participating in games of chance, the Player must provide the following particulars: e-mail, username, password, name and surname, address, PIN, date of birth, bank account number and telephone number, type of identity document, document issuer’s country, document number, document issuer, residence and nationality.
The bank account number provided by the Player shall only be used to make payments from the Player’s online account and the Organizer is not allowed to dispose of funds in such account. As of the time of registration and entering his bank account number, the Player guarantees that the IBAN inserted is owned by him and registered in his name.
In case the Player forgets his password, he may seek Organizer’s assistance by sending his request to [email protected].
The Player must promptly notify the Organizer of any changes to his particulars specified in this Article.
According to its obligations under the Anti-Money Laundering and Terrorist Financing Act, the Organizer is required to collect further personal data specified in the published Privacy Policy, which also defines their treatment.
The information referred to in this Article of these Rules is considered to be confidential information and the Organizer shall not make it available or provide it to any unauthorized persons, unless otherwise defined by the applicable law.
During the registration process, the Organizer identifies the Player using Tax Administration’s electronic services, including the process of verifying the Player’s information and establishing that he has reached the age of majority. Such age and Player’s particulars may also be verified using the relevant electronic payment system by identifying the debit or credit card holder. The Player may also be identified on the basis of data appearing in a valid identity document provided by the Player (identity card or passport).
The registration process may not be resumed before the Organizer has successfully completed the Player data verification process and has established that he has reached the age of majority.
As of the time the registration process is successfully completed, the Player is considered to have accepted these Rules.
After successful registration, the Organizer shall assign the Player a unique player identifier within the gaming system.
The Player may only open and manage one virtual account (i-Account) which he accesses by entering his username and password. If the Player attempts to open several online accounts, all accounts he attempts to open may be blocked or closed and all online games may be invalidated. The Organizer shall not be held responsible for preventing the registration of several accounts, but reserves the right to take action in connection with Players who open several accounts, including their blocking or closing.
The Player shall safeguard such data with particular care and shall be held fully liable for any pecuniary or non-pecuniary damage incurred as a result of negligent keeping or any other form of negligence which allowed an unauthorized person(s) to obtain his username, password or any other personal data, such abuse resulting in pecuniary or non-pecuniary damage to the Player. The Organizer shall not be liable to the Player for any pecuniary or non-pecuniary damage resulting from the abuse, unauthorized use or any use in violation of these Rules by an unauthorized person or any other third party.
The Player may deposit funds for playing at the Organizer’s online casino using any of the following options: standard bank payment order (general or online payment order), debit or credit card, activation voucher or any other electronic payment option, or personally at any Organizer’s outlet. Once completed, a transaction cannot be canceled.
In case the Player is paying such deposit using a payment card, the Organizer shall conduct the card authorization process in compliance with the applicable regulations of the Republic of Croatia, requiring the application of and compliance with appropriate security standards and protocols in communication with the bank. In this process, the Organizer only records performed and unperformed transactions, including the card type and amount paid.
The Organizer does not apply any fee to Player’s payment. In case the payment is made using any other electronic payment system, the Organizer reserves the right to charge a transaction processing fee.
After making the relevant payment, the Player is free to dispose of the funds after the Organizer records them in the Player’s virtual account (i-Account).
The Player is allowed to view all financial transactions performed, his payments to and from the virtual account (i-Account), including the time of completion and any limitations, and to create payment/withdrawal orders. The Player is allowed to print an electronic receipt for the payment for a particular game within the Organizer’s system, which also includes its identifier appearing in the Player’s account within the Organizer’s central system.
The funds deposited by the Player in his online account may only be used to participate in online playing on the Organizer’s website and the Organizer may for such purpose make the payment from the Player’s account conditional upon the satisfaction of specific requirements defined by the Organizer and deny its authorization thereof until such requirements are satisfied, for the purpose of ensuring that the payment was made exclusively for the purpose of participating in casino games.
Player’s funds are held in a separate account, opened exclusively for the purposes of online gaming, separately from Organizer’s other funds, and shall not be used for any other purposes.
Such payment for participation in a game and playing games available at the online casino shall be made on the Organizer’s website where the Player interacts with the Organizer’s gaming system. The Player may not participate in any online casino games offered unless the funds in his virtual account (i-Account) exceed the minimum payment required for the game he wishes to play.
Each payment for a game is recorded as a financial transaction which reduces the balance in the Player’s virtual account by each amount paid for the game. The Player confirms his participation in a game through multiple payment authentications. Once completed, a game payment transaction may not be canceled.
The Player may hold in his virtual account funds recorded by the Organizer’s system after he deposits them, any bonuses granted to him by the Organizer’s system subject to specific requirements or earned by him by satisfying specific requirements defined by the Organizer, and prizes won by playing. In such situation, the Organizer’s systems first use the bonuses, then the funds paid, and then the prizes.
Each prize earned by the Player shall be recorded as a financial transaction whereby the amount of each prize earned in a game is paid in favor of the Player’s account.
The Organizer’s system shall automatically allocate any prize earned by the Player in online games to the Player’s online account (i-Account). The Player may only transfer funds available for withdrawal from his virtual account (i-Account). Any funds remaining in the Player’s virtual account (i-Account) may become funds available for withdrawal subject to specific requirements defined by the Organizer.
Such payment from Player’s account shall be made at Player’s request which he creates in his profile and the relevant amount may be paid to Player’s bank account (checking account), disbursed at the casino cash desk, or paid using the electronic payment system.
The minimum amount that may be deposited in the Player’s bank account is EUR 10.00.
The Organizer reserves the right to delay or cancel a financial transaction whereby a prize is paid to the Player’s online account (i-Account) if it is found by additional verification of compliance that the prize was won by mistake or as a result of a technical error for which the Organizer is not responsible and the incorrectly remitted funds shall in such case be refunded. The Organizer shall not be liable for any damage or expenses incurred by the Player as a result of an error on the part of his internet service provider or telecom operator. The Organizer shall also not be liable for any damage that may result from the use of computing equipment personally selected and used by the Player, his selected telecom service or the service to access the relevant interactive online channels he uses.
The Player shall at Organizer’s request present additional documents to demonstrate the authenticity of his information and, in particular, his right and authority to use the bank account for receiving payments.
In case the Player has been inactive for more than one year and no deposit transaction in his virtual account is recorded, the Organizer shall refund the money to the Player’s bank account.
Only persons above the age of 18 are allowed to participate in games simulating slot games or table games in the Organizer’s online casino.
All Organizer’s online interactive casino slot games and table games have been certified by a laboratory licensed by the Ministry of Finance of the Republic of Croatia.
These Rules are available to the Player on the homepage of Organizer’s online casino, generally define all requirements for online participating in and playing slot machines and tables, and were prepared in compliance with all laws and regulations concerning this industry.
The graphic presentation of the slot machines and tables include the rules and instructions for playing which describe how each slot machine game is played, explain the role and meaning of each symbol in the game, and provide other information to be used by the Player to better understand and participate in a game. A prize scheme is available to Players at each slot machine and table.
The slot machine offers Players different options of real playing for money and trial games used by Players to become better acquainted with and to demonstrate the game. The Player does not win the prizes earned in a trial game and they are not credited to his virtual account (i-Account). When selecting a real option of playing for money, the Player may freely choose a stake for participating in the game, ranging from the minimum to the maximum stake (price) offered for participation in a specific game in accordance with the defined denomination for each game. The Organizer reserves the right to define the minimum and maximum stakes (prices) offered for each game.
The Player shall be deemed to have won a prize if he chooses a combination among those appearing in the prize scheme as winning combinations, which is available to the Player at the slot machine or table. The result of a slot or table game is graphically displayed on the slot machine as a winning combination of symbols in accordance with the prize scheme. The prize won is automatically credited to the Player’s virtual account (i-Account).
The Player may at any time, without giving his reasons, submit a written request for the closure of his online account to the Organizer’s address or by e-mail to [email protected].
The Organizer shall act on such Player’s request as soon as it receives it. Pursuant to the applicable legislation, the Player must confirm his request within the next three weeks. The online casino website allows the Player to individually edit the settings and determine the maximum amount he is allowed to pay within a specific period of time (stake limit) or determine the maximum amount of loss he is allowed to suffer over a specific period of time, and to limit the deposit amount.
After closing his online account, the Player may request from the Organizer in writing or by e-mail to reopen it.
The Organizer reserves the right to take action, including blocking or closing the Player’s online account, to prevent any attempt of opening multiple online accounts.
In case the gaming system or the electronic support system becomes defective, all pending payments and deposits shall be canceled. The Organizer reserves the right to withhold payments of all prizes if they were won as a result of a technical error, subject to refunding the stake to the Player. The Organizer shall not be liable for any damage incurred or caused as a result of a defect for which it is not responsible or which is beyond its control, such as defects in communication, systems or equipment, or any damage resulting from force majeure.
The Player shall be exclusively liable for any errors, damage or losses resulting from or caused by the use of computing equipment or telecom services selected by him and for any damage resulting from his own choice of the service used to access online interactive gaming channels
The Organizer shall implement measures to protect Players against excessive participation in games of chance in accordance with the applicable legislation and its own principles of responsible organizing.
The Player may use his setting to exclude himself for 24 hours or up to 1 month. If the Player wishes to exclude himself for a longer period, he must submit to the Organizer a written self-exclusion request available on the Organizer’s website.
The Organizer shall exclude the Player if he confirms his self-exclusion request within three days. The Player may also revoke this by giving the Organizer a written or e-mail request to that effect.
For game promotion purposes, the Organizer reserves the right to grant different types of bonuses, points, free turns or other similar benefits to Players, subject to predefined terms and conditions applicable to each type of promotion. The Organizer’s website provides information about the terms and conditions governing the Player’s right to each type of bonus, points, free turns or other similar benefits.
To inform Players of its promotional activities, the Organizer shall also send e-mails and text messages to Player’s e-mail addresses and mobile phone numbers specified by them in the process of registration. A successfully completed registration process implies that the Player voluntarily agrees to receive promotional messages and information from the Organizer by e-mail and mobile phone. The online casino website allows the Player to opt for or opt out of receiving promotional e-mails and text messages by checking the designated box. The Organizer reserves the right to contact the Player by e-mail in case a message is relevant to his personal use of the system.
To enlarge its online casino service range, the Organizer reserves the right to define and implement various kinds of Jackpots.
The Organizer reserves the right to withhold any bonuses earned by the Player if they are not consistent with the terms and conditions of a specific promotion. In case of abuse, the Organizer reserves the right to end the promotion prematurely and restrict the use of any or all Players’ accounts.
On its website, the Organizer prohibits Players from:
The Organizer shall carefully monitor each suspicious payment and shall, if there is reason to suspect money laundering or terrorist financing, take all actions necessary as defined in the Anti-Money Laundering and Terrorist Financing Act.
The Organizer shall only use personal data concerning Players and their accounts for the purposes of their participation in games of chance at the Organizer’s online casino and shall carefully safeguard them as confidential information in accordance with the applicable legislation. To this end, the Organizer implements permanent measures to protect Players’ personal data against abuse, loss or destruction, as well as unauthorized alteration thereof or access to the Players database.
The Player shall be exclusively responsible for the safeguarding and secrecy of his password and for any abuse, whereas the Organizer shall not be held liable for any pecuniary or non-pecuniary damage resulting from Player’s irresponsible conduct.
The Organizer shall publish these General Rules, as amended, on its website.
The Players shall be deemed informed as of the time these Rules are published on the website.
If a Player logs into the online system after the effective date of an Amendment to the General Rules, he shall be deemed to have understood and accepted such Amendment.
In case of any dispute arisen from or in connection with these Rules that the Player and the Organizer are unable to resolve amicably through mutual negotiations, they shall submit to the jurisdiction of the relevant court in Zagreb.
The relevant regulations of the Republic of Croatia shall apply to anything not defined in these General Rules.
These Rules shall be authorized by the Ministry of Finance and shall enter into effect as of the date they are published on the Organizer’s website.
ADRIA CASINO d.o.o.
These general rules have been approved by the Ministry of Finance pursuant to the Decision adopted on 22 December 2020 under the number CLASS: UP/I-461-03/20-01/14, REG.NUM.:513-07-21-01-20-6.
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Privacy policy
Adria Casino d.o.o. of Dubečka 1, Zagreb, VAT No: 90180501899, issues, on 5 October 2020, this
Adria Casino d.o.o. of Dubečka 1, Zagreb, VAT No:: 90180501899 (hereinafter referred to as Adria Casino d.o.o.), is particularly committed to protecting personal data and privacy (hereinafter referred to as privacy protection) of its customers, suppliers, employees and other parties with whom it interacts (hereinafter referred to as customers) in accordance with the applicable regulations and European best practices (Regulation (EU) 2016/679 of the European Parliament). Protecting our customers' privacy is an integral part of our services and how we conduct our business.
This Privacy Policy is intended to provide clear information about the processing and protection of personal data processed by Adria Casino d.o.o. and to allow our customers to easily control and manage their personal data and consents.
This Privacy Policy enters into effect on 5 October 2020 and describes which personal data are collected by Adria Casino d.o.o., how it processes them and for which purposes it uses them, for how long and in which manner it stores them, as well as the rights of customers relating to their personal data.
Controller: ADRIA CASINO d.o.o., Dubečka 1, Zagreb, VAT No.: 90180501899; E-mail: [email protected], 01/2922 390
Data Protection Officer: e-mail: [email protected]; phone: 01/2922 390
This Privacy Policy applies to all personal data collected, used or otherwise processed by Adria Casino d.o.o., either directly or through its partners. Personal data is any data relating to a natural person identified or directly or indirectly identifiable.
Data processing is any operation performed on personal data, e.g. their procession, recording, storage, use, transmission, viewing, etc.
Adria Casino d.o.o. is the controller in relation to its customers’ personal data within the meaning of the relevant personal data protection regulations.
This Privacy Policy applies to all natural persons interacting with Adria Casino d.o.o. in any manner.
Adria Casino d.o.o. is committed to being completely transparent and clear with regard to the processing of its customers’ personal data, which is the purpose of this Privacy Policy, and is committed to maintaining relationships built on trust with its customers.
When processing personal data, Adria Casino d.o.o. acts in compliance with the law.
Adria Casino d.o.o. only collects and processes personal data for a specific lawful purpose and continues to process them for the purpose they were collected for.
We always use only those customer data that are appropriate and necessary to fulfill a specific lawful purpose and no more than that.
Personal data are processed in a secure manner, including protection against unauthorized or unlawful processing or accidental loss, destruction or damage (access to personal data is only allowed to employees on a need to know basis).
We treat the personal data we process as highly important. The personal data we process must be accurate, complete and kept up to date, which is why it is important that our customers notify us of any change to their data immediately or as soon as possible. Adria Casino d.o.o. is not and cannot be held responsible for any data received from its customer that such customer later modifies without notifying Adria Casino d.o.o.
We only retain the personal data we collect, store and process for as long as this is necessary to fulfill a legitimate purpose, i.e. for as long as defined by the applicable regulations or for as long as this is necessary to perform a contract – on elapse of this time, such data are erased.
Adria Casino d.o.o. primarily collects personal data directly from its customers for the purpose of entering into contract based on the relevant legislation or customer’s consent.
Any processing of personal data is conditional upon the existence of appropriate legitimate interest.
Adria Casino d.o.o. collects personal data subject to legitimate interest based on the relevant legal grounds or customer’s consent. The application forms we use to collect such data clearly show the purpose of collecting such data, the location of their storage and their retention period.
For the purposes of performing contracts, expressing its intention to enter into contracts, business negotiations, etc., Adria Casino d.o.o. may collect the following personal data:
These data are retained for the periods defined in the respective laws, depending on the type of contract and duration of contract performance, and are thereafter erased. In case a customer refuses to provide any data required for contract performance, Adria Casino d.o.o. reserves the right to refuse to enter into a business relationship with such customer.
In the context of organizing online games of chance, Adria Casino d.o.o. is required under the relevant laws and regulations to collect the following data:
These data are retained for the periods defined in the respective laws, but no less than 10 years, and are erased thereafter.
These data are collected based on legal grounds and, in case the customer refuses to provide such personal data, such customer shall not be able to use Adria Casino d.o.o.’s services or take part in games of chance.
4.2.2. For contract performance purposes, Adria Casino d.o.o. uses automated processing of customers’ personal data when organizing online games of chance.
4.2.3. Adria Casino d.o.o. internally processes personal data necessary for the normal functioning of the online and interactive gaming system. Personal data are anonymized and all customer data are processed in anonymized form in daily operations.
Such data are processed for the purposes of organizing online games of chance and certain analyses of customer data are intended to improve our business and the quality and level of service and increase our customers’ satisfaction and are not used for any purposes other than those defined in this Policy.
Personal data may only be accessed directly via the database and logging into it is only allowed to authorized administrators and other specifically authorized employees. Each instance of access is recorded. Access to such data is intended to establish technical functionality, to the exclusion of viewing personal data.
In its gaming clubs, Adria Casino d.o.o. uses alternative methods of monetary institution protection and implements, pursuant to the Monetary Institutions Protection Act (Official Gazette No 56/15) all measures to protect its gaming clubs in accordance with the Project Documentation rendered by ADC – Alarmni Dojavni Centar, Letovanička 22, Zagreb, separately for each gaming club. Video surveillance systems are installed inside and outside these gaming clubs and video recordings are stored in digital format. The controller and ADC communicate via a monitored secure line. Access to the server and monitor for viewing video surveillance records is only allowed to the person designated by the controller. Video surveillance records are retained in accordance with the Monetary Institutions Protection Act.
Subject to conducting a prior due diligence investigation as required under the Anti-Money Laundering and Terrorist Financing Act (Official Gazette No 108/2017), we are required to collect the following personal data:
These data are retained for 10 years following the end date of the business relationship, which period is defined in the Anti-Money Laundering and Terrorist Financing Act.
Adria Casino d.o.o. only collects the data it uses for marketing purposes, such as creating databases in CRM where customers receive different benefits, based on consent of the natural person whose data are being collected.
If it becomes necessary to collect other personal data or if new legitimate interest arises that requires Adria Casino d.o.o. to collect personal data, Adria Casino d.o.o. shall amend this Privacy Policy accordingly and publish it on its website.
4.5.1. Senator Hit the Jackpot application
The following personal data must be inserted when downloading transferable items (Vouchers) in the Senator Hit the Jackpot application: nickname, full name, date of birth, and identity card number. By entering such personal data and downloading the voucher, you give us your express consent to collect and process your personal data you make available to us.
We will only use such personal data collected via the Senator Hit the Jackpot application for marketing purposes, to measure the success of our promotions, and such personal data will be treated in accordance with the EU General Data Protection Regulation (2016/679).
Data are processed in a fair and lawful manner and only to the extent necessary. Adria Casino d.o.o. collects and processes personal data of its business partners, customers, etc. for the purposes of entering into and performing business cooperation agreements, in cases defined by the law, and in cases where it receives customer’s consent, to the extent of the purpose the consent pertains to.
Customer’s consent means any freely given, specific, informed and unambiguous indication of the customer's wishes by he, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data for specific purposes (e.g. a specific promotion).
The customer manages his own indications of wishes and consents depending on his needs and interests, which means he may at any time, easily and free of charge, withdraw his consent at the business unit where such consent was originally given or using the data protection e-mail address.
Adria Casino d.o.o. informs all its customers that it has its photographer within each gaming club, who takes photographs of each promotion or birthday party or any other similar event, and customers may tell the gaming club manager at the scene if they do not wish to be photographed and published on the official website and Facebook profile. If they fail to inform the gaming club manager that they do not wish to be photographed and do not wish their photographs to be published, they may contact the Data Protection Officer at: [email protected] and the photograph will then be removed as soon as possible.
Pursuant to the Personal Data Protection Act, we are implementing the required technical measures and procedures and ensure control of access to personal data, which is only allowed to specifically authorized persons. State-of-the-art security procedures are used to collect and process data, including servers, databases, backup capabilities, firewalls, encryption, surveillance and access control systems, both physical and software-supported, to ensure protection against loss or abuse of personal data.
Our protection includes systems to prevent viruses and other malware, scripts and source code parts from running, to prevent sending and receiving of such apps, etc.
Where legally required, all business-essential systems are backed up.
Electronic access to all systems is restricted in several ways. Our protection methods include but are not limited to the restriction of the right to access user accounts and allowing access to personal databases to authorized persons only. This is, among other things, intended to protect our systems against unauthorized access, installation of unwanted apps, intentional causing of data loss, etc.
As the controller, Adria Casino d.o.o. has contracts in place with several processors that comply with the Regulation and treat their personal data exactly as defined therein, which is also defined in our contracts with them, including the relevant annexes thereto.
Adria Casino d.o.o. is required to provide personal data it collects pursuant to the applicable legislation to the relevant authority as part of such authority’s official activities (Ministry of Finance, AML/TF Office. etc.).
Data collected by Adria Casino d.o.o. are considered to be confidential business information and may only be disclosed if so permitted by law.
Pursuant to the General Data Protection Regulation, each customer may:
If the customer withdraws his consent, this shall be without prejudice to the lawfulness of processing his personal data collected based on his consent before its withdrawal.
In case the customer has any questions, complaints or requests, including those for the exercise of his rights under the Regulation or the preceding Article, he may contact the Data Protection Officer or controller at: [email protected] or in writing at:
Adria Casino d.o.o. , Dubečka 1, Zagreb.
You may contact us at any time and view, modify, alter or rectify your data in accordance with your rights under said laws.
The customer may at any time lodge a complaint with the personal data protection supervisory authority:
Personal Data Protection Agency
Martićeva ulica 14, 10000 ZAGREB
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PEP info
Politically Exposed Person is any natural person who is or was in the past, at least 12 months, carrying out an eminent public duty in an EU Member State or third country, including members of her immediate family and persons known to be close associates politically exposed persons.
Close family members of Politically Exposed Persons are spouses or cohabitees, children of politically exposed persons and the spouses or cohabitees of those children, parents of politically exposed persons.
Close associate is every natural person which is known to have joint beneficial ownership of legal entity or legal arrangement, or any other close business relations with politically exposed persons, or which is the only beneficial owner of the legal person or legal arrangement which is known to be established for the benefit of politically exposed persons.
Warning
Are you sure you are a politically exposed person? Keep in mind that if you declare yourself as a politically exposed person you will have to go through additional procedures and verifications and will not be able to play until the check is concluded.
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